Trade Customers

Our online form allows web registered customers to lodge a claim or request a spare part quickly and easily at any time of the day or night. It also provides you with a trackable case number. To lodge a case with our Claims department for priority follow-up, please locate the relevant invoice, have at least 1 photograph ready, and login here to complete the form. 

If you need support to complete the form, we are here to help! Please contact claims@globewest.com.au or (03) 9518 1600 (option 5) for assistance. Please note that GlobeWest reviews each claim individually. In the case where there is no structural damage, the item(s) will be repaired. If another form of action is to be taken, GlobeWest will advise ASAP.

General Public

We want you to love your products as much as we do. If you have any concerns, please reach out to us claims@globewest.com.au and let us know what is happening, along with any product imagery and details of when you purchased it.